Reference

What You Agree to When You Use 7kk

These terms set out the rules for your account on 7kk — how deposits via bKash, Nagad, and Rocket are handled, what we expect from you, and what you can expect from us.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms updated with notice
7kk What You Agree to When You Use 7kk
CONTACT CHANNELS

Reach Us About Your Terms Query

If something in these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries through the channels below. We aim to respond to every message within one business day.

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Available during standard Bangladesh business hours for terms and account queries.

Email Support

Send your query to our support address listed in your account settings. Include your account ID so we can locate your record quickly.

Help Centre

Our help centre covers common terms questions — account eligibility, wallet rules, and what happens when a transaction is disputed.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your transaction history are things we take seriously. Here is how we handle the key areas covered by these terms.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of your data through support.

Wallet Verification

Deposits and withdrawals via bKash, Nagad, and Rocket are matched to the mobile number registered on your account. Mismatched wallet numbers will be flagged and held for manual review.

Account Access

We use OTP verification on login and on withdrawal requests. If you lose access to your registered number, contact support before attempting a withdrawal to avoid a hold on your account.

Requesting Changes

To update your registered details — including your linked bKash or Nagad number — submit a request through live chat or email with your account ID and the change you need.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

Account eligibility depends on your local law and the region you are accessing from. If access is restricted in your jurisdiction, you are not eligible to open or use an account.

No. Your deposit wallet must be registered in your own name and match the details on your 7kk account. Third-party wallet deposits are not accepted and will be returned.

We notify you through your registered account before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Contact our support team via live chat or email with your account ID. We will provide a summary of the data we hold on your account within a reasonable timeframe.

Contact us immediately through live chat. We can place a temporary hold on your account while we investigate. OTP logs are reviewed as part of every security query.

Raise the dispute through our support channels with your transaction reference. We review bKash, Nagad, and Rocket transaction records directly and aim to resolve queries before any formal process is needed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.