Reference

Terms, Rights and Eligibility at 7kk

Our legal terms set out what you can expect from us and what we expect from you — covering account eligibility, jurisdiction rules, and how we handle your data.

Jurisdiction-dependent accessAccount eligibility rulesData and privacy rightsBangladesh-region scopeContact and dispute paths
7kk Terms, Rights and Eligibility at 7kk
HOW WE HANDLE YOUR DATA

Data, Security and Your Account Rights

We collect only what we need to run your account and process payments. Your bKash, Nagad, or Rocket wallet number is stored in encrypted form and used solely for transaction matching and withdrawal verification — it is never shared with third parties outside the payment rail itself. You have the right to request a copy of the data we hold on you, to correct inaccurate records, and to ask us to close your account and delete your data subject to any retention obligations under applicable law.

Data Retention We keep transaction records for the period required by applicable financial regulations. Once that period lapses, records are deleted from active systems on a rolling schedule.
Account Security Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the account lock option in settings immediately.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the footer settings link.
Data Requests To access, correct, or delete your personal data, submit a request via the legal email channel. We respond within the timeframe required by applicable law in your region.
LEGAL CONTACT PATHS

Reach Us on Legal and Account Matters

Legal queries — account disputes, data requests, eligibility questions — go through dedicated channels, not general chat. Use the paths below to reach the right team. For account-specific issues, have your registered wallet number (bKash, Nagad, or Rocket) ready so we can locate your record quickly.

Team online

Legal and Compliance Email

Send formal legal queries, data access requests, or account dispute notices to our compliance address. We aim to acknowledge within two business days.

Live Support Chat

For urgent account-access issues with a legal dimension, our live chat team can escalate to the compliance desk during support hours.

Account Dashboard

Routine requests — closing your account, downloading your transaction history, updating wallet details — are handled directly inside your account settings panel.

Common Legal and Policy Questions

These are the questions we hear most often about our terms, your rights, and how eligibility works. If your question is not here, the legal contact paths above are the right next step.

Access depends on your local law and the regions we currently support. We do not make a blanket eligibility determination for any country — check the terms and your local regulations before registering.

Send a data access request to our legal email address with your registered mobile number. We will confirm receipt and respond within the timeframe required by applicable law in your region.

Wallet details are removed from active records once your account is closed and any mandatory retention period has passed. We do not retain payment identifiers beyond what regulations require.

Yes. Raise the dispute through live support chat or the legal email channel. Include your transaction reference and registered wallet number so the compliance team can locate the record quickly.

We post a notice in your account dashboard when terms change materially. Continuing to use the platform after that notice is treated as acceptance of the updated terms.

Login uses OTP verification to your registered mobile. If you suspect unauthorised access, use the account lock option in your settings panel immediately, then contact support to review recent activity.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.